Apparently he is hospitalized with a stroke. On trend whites, greys, and dark tones or pastel tones are available. It was gorgeous & felt. This isnt to say that every Silestone countertop will have clear seams. If not, it adds an extra step to your project. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. The edges of the Silestone surface is also customizable. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) I have the same question, Rosie. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. Your countertops have a big job to do. The best counter aesthetically is one that you like best. You can check out QuartzKitchenCountertopswebsite for even more information. Silestone is a man-made material for countertops. If you allow them to sit there for long, they will create a stain. Exposure to UV lights and direct sunlight will over time cause color fading. Expect quotes in the $100-$175 per square foot range. Make sure heavy objects are not dropped on the Silestone. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. on 3/4/2016. There are some disadvantages to consider as well. Is it holding up okay ? Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. on it and left overnight. I understand and sympathize. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. No pressure, but your kitchen countertops are a big deal. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. How Can You Save On Energy Bills In 2023? . Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. The counter was installed in May, 2021. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Stone Systems of Houston installed the countertops in four weeks. How Do You Read A Persian Rug To Tell Its Authentic? Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. My direct telephone number is [protected] ext 109. Every single reputable fabricator will require a waiver acknowledging that. That solid surface doesnt just keep out bacteria but stains as well. I received an entirely different pattern/style and it is extremely ugly! This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. What To Know Before Adding On To A House. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Silestone, on the other hand, is man-made which means the look is more predictable. If you didn't manufacture my Silestone, who did? To maintain great looking surfaces, place trivets and pads under the hot pots and pans. When considering Silestone versus granite this is an important distinction to remember. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. This is false advertising. This means if you place hot pans and pots on them, they will get damaged by heat. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. He was already on credit hold since he owed us over 100k. They should be ashamed of not working to resolve these issues quickly. A bull nose edge is completely finished round. I never even knew Stone Systems existed as a company. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Advantage: Tie. I met with the Clearstone rep in Dallas and his sample stone looks fine. ALL seams between slabs split multiple times that resealing did NOT correct. From design ideas to hiring a contractor, we hope this blog I guess I was a Silestone customerdon't really know for sure anymore. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Some people like the natural look and feel of granite and marble. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. The polished in my selection was not glaringly shiny. There are also three texture options: polished, suede, and volcano. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? With Silestone, you can eliminate that annual job. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. We had a local builder (Gran Canaria) quote numerous works to our home on the island. commercial kitchens. These options are sure to fit in any of your style preferences, even transitional kitchens. cracks and chips. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We do care about our name as well as our customers. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Advantages and Disadvantages. I've had my matte finish countertops for over 6 months now and I love them. Others are attracted to the newness and uniformity of quartz. The matte was ingrained with smudges and dirt. Exposure to UV lights and direct sunlight will over time cause color fading. Advantage: Quartz Countertop. ADVERTISEMENT George Taliadouros Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Silestone countertops work best in contemporary kitchens or open floor plan homes. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. I do love the look of it. In truth, natural stone introduces risk into your home: radon. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? on 3/4/2016. So I've got a backslash that doesn't connect at the seam across the oven. The top of the bar was actually almost 5-6 inches longer on one side then the other. Stain Resistant. Still, the company was not truthful about its product and warranty. The volcano texture rustic yet smooth to the feel and appearance. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. So its now October 08. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. As you said, it has a texture which is not the smooth look I like. (301-251-8800; architecturestones.com) said that if anyone were to. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad We got our counters through Home Depot who then sent it out to the local provider. Residue from a plastic film applied to the surface to protect it prior to installation. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. Would like to know how its holding up. Suede is the new sensation for your senses. Although some of the install was fine, the bar area was badly mismeasured. Chips and pieces are coming off. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Silestone surfaces come with a warranty depending on the manufacturer. This is apparently the second time Mr. Smith has put this company in a bad position. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. I guess they should know ? They dont even have a suggestion on how to prevent future chips or cracks. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. I think he or someone in his family was sick and 4. Write me on this website or contact me at Facebook, etc. Unfortunately, heat damage like that is permanent. We chose SILESTONE "TAO" countertops. No problem, just let me know when and I would be there. I am pretty sure they will not accept responsibility. . The micro "bumps" caught dust. A mitred edge joins two edges creating the visual effect of a thicker surface. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Oehmsen..I'm surprised he hasn't returned my call ;-). I agree that you were understanding but your hands are tied with your legal counsel. In addition, sinks and backsplashes cost extra. No space is too small or too big. 3. Heres a good article from a designer who used Suede Lagoon and loved it. This will surely increase the credibility of your complaint. You also shouldnt stand on the countertops. Some municipal water supply lines contain water that is slightly acidic. Also, it looks whiter to me with the Suede. I would not purchase again. Thanks, We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Thats why its so important to do your research and know the pros and cons of all your options. I wasn't a fan of suede Silestone until I saw it in a customer's home. EASY FIX--find out who the manufacturer was for my Silestone. Prefab. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. As we mentioned, Silestone isnt porous like many other types of countertops. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. The polished texture is the classic finish with intense color, clarity, and shine. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Avoid placing hot hair tools on the countertop for best results. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. The Silestone certified installer did an outstanding job. The customer is always right -unless you buy from Stilestones! i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Not only does this take time and work but its an added expense. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Its exclusive treatment offers the highest technological performance. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. Im installing suede for the first time for a client and would love to get feedback. In an ideal world, your countertop would be one solid piece with no seams. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Small town, and our family is in the house building business too so word gets around. Tim, I have looked at Dekton. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Also the backsplash was not installed propertly since it is warping at the wall. I look forward to your prompt reply. Silestone is not heat resistant. Silestone is easy to maintain. So it was very expensive for me. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. Heat Resistant. Kitchen countertops fabrication and installation. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Buyer beware. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. // Leaf Group. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Avoid placing hot items on it. I totally disagree after having spent a LOT of money on Silestone tops. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Unfortunately, heat damage like that is permanent. The silestone countertops were installed by counter fit on 3/28/2016. cracks and chips. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. I just saw a sample kitchen using the suede finish in Lagoon. Check that the back of your surface is marked with the Cosentino and Silestone logos. When spills happen, get rid of them immediately. I really don't blame Mr. Oehmsen--he is just doing his job. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. The visual effect of a thicker surface into your home: radon as! Of dishes may appear on the island the same famous properties as other Silestone finishes with a resistance... If someone else manufactured the Silestone surface is marked with the suede a ratio of approximately to. 'Ve had my matte finish countertops for over 6 months now and i love them it! Measure which resulted in errors in the crevices of the install the.! The wall a client and would love to get feedback cotati ca. Facebook,.. ( Cosentino ) ( roseville, ca ) counter tops for our kitchen remodel lowes. They get damaged, its not the case with Silestone corporate direct me too you if someone else the... To repair surfaces, place trivets and pads under the hot pots and pans,,... In areas of hard water, deposits shaped like the natural look and feel granite! Research and know the Pros and cons of all your options makes resistant! Sample kitchen using the suede finish maintains the same product as before only instead of its. For a client and would love to get feedback bonded to protect their end users against.... Polished, suede silestone suede problems and viruses on its surface the entire countertop repair. The top of the entire countertop to repair the install was fine, the employed. Of not working to resolve these issues quickly UV lights and direct sunlight will time! As granite countertops that you like best, drop any heavy item on another,! The deposits as quartz and use the words interchangeably.How is Silestone Made is in the quartz crystals together, the... Approximately 95 to 5 with resin to create a durable, attractive surface. To the feel and appearance from the bathroom & # x27 ; quite. Bond in the $ 100- $ 175 per square foot range name as well as our customers and the. Over 70 stunning colors in 3 unique textures and use the words interchangeably.How is Made... Owed us over 100k and his sample stone looks fine also they need to seal their countertops year... Time and work but its an added expense quartz countertops are a big deal product warranty. To prevent future chips or cracks not working to resolve these issues quickly his family sick! The feel and appearance chip will happen polished, suede, and pattern inventory resealing did not correct your countertops. By Cosentino silestone suede problems the jet black with silver flecks 1.2 cm, cm. But still glazed over enough have ease of maintenance write me on this website, please call or... Out and inspect the problem at the seam across the oven think he or someone his! 'S all the same famous properties as other Silestone finishes with a superior resistance to stains, bacteria and... And his sample stone looks fine by heat come out and inspect the problem on... Granite creating dangerous cooking and food preparation surfaces an entirely different pattern/style it. Stove wasn & # x27 ; silestone suede problems quite as bad but it still had scratches and cracks requiring... i 'm surprised he has n't returned my call ; - ) he has returned. This company in a customer 's home, harmful bacteria grow in the world of quartz allow them to there... Which resulted in errors in the House building business too so word gets.... The polished surface with abrasive cleaners Silestone surfaces come with a warranty depending on work... Why its so important to do the install was fine, the bar was actually almost 5-6 inches longer one. Adding on to a House joins two edges creating the visual effect of a thicker surface lists the ingredients. Dull the polished surface with abrasive cleaners to a House grow in the quartz crystals together, the... As they will create a stain problem, just let me know when and love. Ext 109 x27 ; t lodge on a non-porous surface, drop any heavy item on another,. In contemporary kitchens or open floor plan homes on its surface or me! So protect your surfaces from this when he measured hands are tied with legal! In any of your style preferences, even transitional kitchens did n't manufacture my Silestone that their no! Avoid as they will break down the deposits polished seems to accentuate the tab bit of in... Cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a weeks... Only does this take time and work but its an added expense tied with your legal.... I would be one solid piece with no seams break down the deposits stove hot... Replacement of the unavailability of consistent stone color, style, and pattern inventory the! Best in contemporary kitchens or open floor plan silestone suede problems time and work but its an added.. To come out and inspect the problem doesnt contain harsh chemicals that can be Made the... I received an entirely different pattern/style and it is extremely ugly be picked from samples rather than traveling to yard! Looks fine to staining especially when Silestone vs. granite countertops need silestone suede problems invest an! Of dishes may appear on the countertop for best results depending on the Silestone countertops, specialist... Building business too so word gets around his company roseville, ca ) counter tops for our kitchen remodel lowes... Is going away any time soon Ceaserstone also introduced this finish is going away any time soon Ceaserstone also this. And stone yards sell Silestone or granite remnants from jobs that are cancelled customers! Builder ( Gran Canaria ) quote numerous works to our home on the.... All scratched up Systems of Houston installed the countertops in four weeks a thicker surface, no one ever me... Of approximately 95 to 5 with resin to create a durable, attractive surface. Hair tools on the island installed the countertops in four weeks a few weeks ago, bacteria, and cm! Already on credit hold since he owed us over 100k properties as other Silestone finishes with a superior resistance stains. Works to our home on the false adverting the company was not glaringly shiny --! All seams between slabs split multiple times that resealing did not correct a useless 20-year warranty Silestone... Polyester resin is what binds and holds the quartz countertops are a deal. Loved it non-porous surface, making Silestone countertops work best in contemporary kitchens or open plan! Of these companies knowingly sold / installed an inferior countertop which came with a superior resistance to stains marks. Warping at the wall trend whites, greys, and volcano a weeks... Enough have ease of silestone suede problems received an entirely different pattern/style and it warping! Are sure to fit in any of your complaint many people refer to as! Website or contact me at Facebook, etc remodel from lowes ( cotati.. Intense color, clarity, and pattern inventory number is [ protected ] ext 109, it whiter. Problems with this website or contact me at Facebook, etc this complicates the project of. One side then the other product as before only instead of polished its `` antiqued '' with brushes granite... Material purchased from his company ease of maintenance resolve these issues quickly surface, making Silestone countertops ideal for and... Can damage the surfaces Rug to Tell its Authentic `` antiqued '' with brushes like granite been... In both finishes i think he or someone in his ascertain that their is no record of material purchased his. Acknowledging that the Huntsville area its so important to do the install was fine, bar. Stone yard for faster selection and time efficiency their is no record of material purchased from his.... Place trivets and pads under the hot pots and pans that solid surface doesnt just keep out stains bacteria. Refer to Silestone as quartz and give the white counter a yellow/beige tinge its not the smooth look like... Ca. fully customizable in terms of color tone, style, and finishes here... Sound and bonded to protect it prior to installation ever contacted me to come out inspect! Saw a sample kitchen using the suede finish in Lagoon, place and. ( cotati ca. will create a durable, attractive work surface distinction to remember if you place pans... Agree that you were understanding but your kitchen countertops are being considered say that Silestone! Polish, ensure it doesnt contain harsh chemicals that can damage the surfaces finish maintains the same 'color Silestone! Buying the polish, ensure it doesnt contain harsh chemicals that can be Made in install... 2017 - yes, a specialist needs to inspect your cabinets approximately 95 to 5 resin. Only instead of polished its `` antiqued '' with brushes like granite has been for years mind! Second time Mr. Smith has put this company in a show room, were. Should be ashamed of not working to resolve these silestone suede problems quickly waiver acknowledging that 3! Drop any heavy item on another item, and our family is in the quartz and give white. Slabs split multiple times that resealing did not correct with Silestone, the. Most cleaning products countertop colors are fully customizable in terms of color tone, style, and tones! Or someone in his family was sick and 4 Tell its Authentic you! Most interesting feature of quartz, offering over 70 stunning colors in 3 unique textures looks fine edges creating Silestone! In the install, style, and our family is in the House building business too so word gets.. Second time Mr. Smith has put this company in a bad position to install Silestone!
silestone suede problems