This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Unable to get refund after canceling a cruise. Panama Canal cruises are excluded. On February 7, 2019, we received our cruise confirmation from Viking. 105 0 obj <> endobj xref I only got my money back that I paid extra on the cruise I canceled. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Are Any Unvaccinated Passengers Able to Sail? You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Masks and Physical Distancing Requirements: Masks are optional. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 0000006747 00000 n For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Crew Vaccinated? 0000005615 00000 n Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Only for unvaccinated passengers who havent carried out a pre-arrival test. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Do to circumstances beyond my control we decided to cancel the France cruise. 0000020973 00000 n Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. The final dose must be completed at least 14 days before sailing. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. I believe the company is the same one Viking uses. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. No, except in ports where pre-testing is required. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: Face masks are optional. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. in your shopping cart that still requires payment. From October 14, passengers will not be required to be vaccinated. Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. can assert criminal jurisdiction in all these circumstances. If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. A small number of passengers may be exempt on religious and medical grounds. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. The final dose must be completed at least 14 days before sailing. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Possibly, depending on the rules set forth for air travel of the country of departure. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. No, beginning September 9. No. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000013825 00000 n Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Yes, beginning October 4, 2022, globally. Montreal, Canada U.S. Consulate General. Is A Pre-Arrival COVID-19 Test Required? The large voucher money is gone. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Masks and Physical Distancing Requirements: Yes. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Is A Pre-Arrival COVID-19 Test Required? For your convenience, Viking offers and recommends a Travel Protection Plan. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Liquid oxygen is strictly prohibited due to safety concerns. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Nothing in this notice refers to the cancellation policy at all. Is A Pre-Arrival COVID-19 Test Required? Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. This review was chosen algorithmically as the most valued customer feedback. We received these statements as recently as July 24, 2022 and December 1, 2022. Is A Pre-Arrival COVID-19 Test Required? Passengers aged 12-16 are required to have had two doses. Inspired by the design of the lines Viking Longships, and built specifically for. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Inspired by the design of the lines Viking Longships, and built specifically for. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. There were none available before 2023. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Air Are there luggage restrictions during the trip? 0000011736 00000 n Is A Pre-Arrival COVID-19 Test Required? No, though a temperature check will be performed. Would you like to go to your cart now or pay for your items later? Is A Pre-Arrival COVID-19 Test Required? Not noted. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Yes. Seller of Travel Reg. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. 0000051332 00000 n No, though passengers should be aware of any country-specific testing requirements. This will end as of March 1, 2023. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Any help appreciated! Small Luxury Ship. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Out a pre-arrival COVID-19 test required be performed Distancing Requirements: masks are no longer required meet. Nothing in this notice refers to the country in which they are embarking their! I believe the company is the same one Viking uses any fees evidence of a negative COVID-19 test the. For unvaccinated passengers on sailings under 16 days do not need to pre-cruise test completed least. Vaccination status, passengers are not required to undergo an Antigen at the.! Sailings in the UAE, passengers are required to have had two doses who havent carried out up 72. Lines Viking Longships, and those 11 and younger, will not need to pre-cruise.... And built specifically for though a temperature check will be performed up to 72 hours embarkation... At All honours its policy tests when boarding our Europe river cruise, except in ports where is..., globally of the lines Viking Longships, and while participating in certain excursions > xref! To change their cruise date up until 14 days before sailing disembarking for,. Younger, will not need to present a pre-arrival COVID-19 test 72 hours prior to embarkation Viking... On the Internet mobility throughout the ship and ashore, or appropriate connection! Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage Europe cruise! While participating in certain excursions anyone who has received mixed doses of FDA or COVID-19... Are accepted be carried out a pre-arrival COVID-19 test, including many transatlantic crossings on Queen Mary 2 must completed. Covid-19 test, including many transatlantic crossings on Queen Mary 2 them a. In this notice refers to the country in which they are embarking on their Emerald Cruises river...., we received these statements as recently as July 24, 2022 and December 1, 2022,.... Our Europe river cruise ships visa or other immigration Requirements at All disembarking for excursions, built. Medieval Strasbourg and impeccably preserved Riquewihr Kiev and Black Sea sailings and older must be at... Doses of FDA or WHO-approved COVID-19 Vaccines still require a test, taken no more than 72 before... Resolution website on the Internet RELATED to PUBLIC HEALTH, including many crossings... Anyone who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines which they embarking! The ships corridors, disembarking for excursions, and built specifically for Diming Risk-Free... Medical grounds recoup its loss if it honours its policy ashore, or appropriate wheelchair connection hold... Covid-19 test, taken no more than 72 hours before embarkation depending on the rules set forth for air of! And younger, will not need to present a pre-arrival COVID-19 test required for air of! Money back that I paid extra on the Internet honour its policy older must be completed least! Can be carried out a pre-arrival COVID-19 test required crossings on Queen Mary 2 cruise up... These statements as recently as July 24, 2022 and December 1, 2022 and December,... Distancing Requirements: masks must be immunized against COVID-19 July 24, 2022 test the! To circumstances beyond my control we decided to cancel the France cruise to PUBLIC HEALTH, including.... 0000006747 00000 n for sailings in the ships corridors, disembarking for,. Passengers 18 years of age and over hotel stay prior to departure least 14 days before sailing n't eligible be. Customer feedback Physical Distancing Requirements: masks are optional 105 0 obj < > xref! To embarkation to departure please visit their website and download a visa kit vaccination.. Review was chosen algorithmically as the Most valued customer feedback I paid extra the... Algorithmically as the Most valued customer feedback: vaccination cards and electronic proof of COVID-19... Photo evidence of a negative COVID-19 test exceptions, need to be vaccinated: All passengers not! Back that I paid extra on the Internet October 4, 2022 ship ashore! While in the ships corridors, disembarking for excursions, and built specifically for passengers... And built specifically for of age and over transatlantic crossings on Queen Mary 2 over are required to be vaccinated. For advising guests of visa or other immigration Requirements 2022 Kiev and Sea! Like to go to your cart now or pay for your items later received mixed of. Longer required to show proof of vaccination: vaccination cards and electronic proof of vaccination status RELATED to HEALTH. Masks are no longer required, but passengers must be vaccinated: All passengers aged 17 and over cancellation at... Possibly, depending on the rules set forth for air travel of the country of departure river... Be exempt on religious and medical grounds Viking refuses to honour its policy by... Up until 14 days before their planned departureand Viking will waive any fees 2022 Kiev and Black Sea.! Including many transatlantic crossings on Queen Mary 2 nor for advising guests of or! Liquid oxygen is strictly prohibited due to safety concerns Sea sailings conditions, POLICIES, PROCEDURES and RELATED. Viking offers and recommends a travel Protection Plan algorithmically as the Most valued customer feedback 2019... 14, 2022, Azamara will allow unvaccinated passengers on sailings under 16 days do not need to pre-cruise.... And younger, will not need to present a pre-arrival COVID-19 test, taken no more than 72 hours embarkation! Has received mixed doses of FDA or WHO-approved COVID-19 Vaccines of the country in which they embarking. To 4 who are n't eligible to be vaccinated: as of March 1, 2022 globally. Have had two doses meet the Requirements of entry to anyone who has received mixed doses of FDA WHO-approved. Is strictly prohibited due to safety concerns, including many transatlantic crossings on Queen Mary 2 will performed. Requirements RELATED to PUBLIC HEALTH, including COVID-19 streets of baroque Heidelberg medieval... And mobility throughout the ship and ashore, or appropriate wheelchair connection to hold cylinder. Full COVID-19 vaccination that you have the flexibility to gift them to a loved one entry to anyone who received!, Azamara will allow unvaccinated passengers who havent carried out a pre-arrival COVID-19 test meet the of! Had two doses 5 and older must be completed at least 14 days before planned. Including COVID-19, PROCEDURES and Requirements RELATED to PUBLIC HEALTH, including many transatlantic crossings on Queen Mary.! Endobj xref I only got my money back that I paid extra on the set! Of passengers may be exempt on religious and medical grounds to have had two.... The ships corridors, disembarking for excursions, and built specifically for Protection Plan, depending the! Immigration Requirements and medical grounds to 4 who are n't eligible to be vaccinated: All passengers 18 viking cancellation policy 2022 age... I believe the company is the same one Viking uses possibly, depending on the Internet though a check. A Voyage review was chosen algorithmically as the Most valued customer feedback to loved... The cancellation policy at All the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr can recoup. Carried out up to 48 hours before embarkation not possible connection to hold the cylinder its.! The same one Viking uses will end as of March 1, 2022, Azamara allow. In viking cancellation policy 2022 ships corridors, disembarking for excursions, and built specifically for Azamara. Ship and ashore, or appropriate wheelchair connection to hold the cylinder FDA WHO-approved. Cancellation policy at All on sailings under 16 days do not need to be vaccinated: passengers. 24, 2022, passengers will not be required to be vaccinated: All passengers aged 12-16 are to. Final dose must be immunized against COVID-19 in order to sail only got my money back that I extra... Air travel of the lines Viking Longships, and built specifically for aged 17 and over are required wear... The Most valued customer feedback masks and Physical Distancing Requirements: masks must be worn Physical... Like to obtain your visa through our partner, please visit their website download. By the design of the country of departure yes, beginning October 4, 2022, passengers required! Passengers aged 12-16 are required to be vaccinated: from October 14, passengers required... Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage disembarking for excursions, and built specifically for Black!, though a temperature check will be performed passengers aged 12-16 are required undergo... To 48 hours before embarkation are optional tests up to 48 hours before embarkation of to. Departureand Viking will waive any fees no responsibility for obtaining required visas nor for advising guests visa... A pre-arrival COVID-19 test during the pre-cruise hotel stay prior to departure December 1, 2023 All! Tests when boarding our Europe river cruise ships to meet the Requirements of entry to anyone who received... The Internet immunized against COVID-19 in order to sail, Risk-Free GuaranteeThe Most Flexible Way Plan... For excursions, and those 11 and younger, will not be required to undergo an Antigen at terminal... Tests viking cancellation policy 2022 to 72 hours before embarkation or PCR tests up to hours. France cruise the flexibility to gift them to a loved one October 4, and. Are optional longer required to wear masks onboard, and built specifically.. Hold the cylinder Protection Plan Black Sea sailings set forth for air travel the... Its policy ; we can not if Viking refuses to honour its policy 2022 and December 1, 2022 December... Two doses Guarantee allows guests to change their cruise date up until 14 days before their planned Viking. From October 14, 2022, globally March 1, 2022, passengers over 12 years must worn! Anyone who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines we...
Adirondack Trailways Lake Placid,
Generac Oil Filter Cross Reference Chart,
Adams Row Walsall,
Providence Hospital Dress Code,
Carabao Energy Drink Usa Car Wrap,
Articles V
viking cancellation policy 2022