The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Bienvenido. We recommend you use the new cables included in your kit. A subscription to any level of Cox Residential Internet service and Contour is required. For more information, refer to Understanding Data Usage. Perhaps, AT&T would even help me pay my penalty for cancelling. 2 years ago. You simply have to wait for Cox to resolve the situation. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Click on, There will be two options: System Refresh and. if so check the cable connection for tighneess. I've been screaming at their automated system. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. We have switched boxes but this problem persists. Setting up your Cox Contour 2 TV box. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Any advice would be helpful. Again, make sure all the cables are nice and snug. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Bienvenido. Is the local Xfinity store nearby? Plug the modem back into the outlet. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. A TV receiver reset may take up to 15 minutes. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. When your Cox Cable internet goes out it feels like the world stops. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. The X1 boxes need a better cleaner signal to the box than the old Motorola does. I am having the EXACT same problem!! Keep that in mind. But unfortunately you usually will be stuck back in the "Welcome. None of this occurred! ones on the opposite end would need to be the shortest runs of coax cable length. Remote Settings. Select from the below issues you are experiencing. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Bienvenue loop. Software Slideshows Editorials The answer is simple. Will they send me another box to try? Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. What are my other options? Grand Master. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Next, youll need to call for help. Voice and internet services (in bridge mode) are not affected and working solidly. Make sure that all the cables are tightly secured. If this doesnt fix the phone, youll surely need to call Cox for additional help. Thank you for being a valued customer and thank you for using the forums! And for the analog TV users, the Mini box is a must-have. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Thats why we recommend using your own high-end WiFi router. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Disconnect the set-top box and wait for 10 seconds. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. They promised that I would get the 6.99 refunded and removed once the old box was received. Does anybody know if TV and Internet are two entirely different services? If all your connections are tight and it just happens "by itself", it's not your issue. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Plug everything back in after a minute or two, check the wires, and try again. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. So if youre going to call for help use your smartphone or call before you unplug the power. So for some reason the 'main box' broke. Read: Best Cable TV Alternatives to Save Money. To use a Wi-Fi connection, youll need your routers password and network name. Click OK. Use the down arrow button to set Power Preferences. Simply turn it off and back on. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. I could get the Internet working, but not the cable TV. I only use the HDMI out on these boxes, so sure. Its a lot easier than calling customer support too. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. 2010-2023 CableTV. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I work with communications and computer networks and as you know, it happens. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. the TV Screen goes blank, so I have to click play for picture to return. Should You Install the Latest Version of iOS 16? Does it work if you take the dvr to where one of the smaller boxes are? It appears that I was getting a discount on the old box that went away with the new box. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). First of all, restart your router. This should get your device to restart. Heres what you need to do to figure out and fix slow Cox internet. It may be happening due to poor quality or wear and tear in the cables. Share or Print This Article. Click and hold the Power button located on the front of the set-top box for 10 seconds. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Wi-Fi problems can be caused by problems with your router, computer, or house setup. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Enter your zip code below to see other top providers in your area. It seemed to work and I have not had an issue with my TV box since. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Check out our router and modem light guide to better understand your internet equipments flashing lights. I was told the TV box gets it's signal from the DVR box in order to work. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Mobile When the tech arrived, he didn't even know what issue I was having and why he was here. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Then, you have to wait 48 hours or longer to hear back. Bienvenido. To send a private message, click on "ComcastChe" and then click send a message. MacBook All the cable and HDMI connections are sound. Disconnect the modem from the power outlet. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. I have used the new X1 box they sent me no Joy and the old one no Joy. For a better experience, please enable JavaScript in your browser before proceeding. The modem should take around 2-3 minutes to turn off. It seems to be a common issue with Xfinity Set top boxes. Can't get past the "1Pst" error. I manually unplugged and it then got stuck in boot for an hour. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. If youre still having internet connection problems, you can reset your gateway. Video, Apple I am experiancing the same issue, it started yesterday. This lack of TV but good Internet is a new issue that we have not seen before. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. A subscription to any level of Cox Residential Internet service and Contour is required. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Still no Joy. All rights reserved. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Its probably the box since you stated your Internet is working fine. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. The answer is simple. Follow the given steps carefully, and you are good to go. Want to learn how to use the Support Forums? Alternatively, you could also unplug your cable box. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Today my DVR would not display any channels. After getting all that fixed, the first thing I noticed was the brightness of the clock. Check out our Cox outage guide for your full list of options. I have the Flex box connected directly to my router via an Ethernet cable. These are what youll want to try before calling in and getting put on hold. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. LOL, not a stupid question. Then, you might notice some channels are missing. screen. Already the box is messing up. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Under the My Services tab, go to My TV and click Reset Equipment. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Register Now!. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. If you have your own router, your password and network name will typically be on the bottom of the device. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. It will not move past that. Contacted Comcast and went through the entire process again. I figured that if the cable at the street was out, I would not get Internet. A factory reset might be the right solution in your case. If a reboot doesnt help and none of the cables are loose, something else is wrong. The second box activated but had trouble pairing the remote with my sound bar. @CCAndrewThank you for the reply. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. there should be an option to talk to a human being. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. I appreciate the help! It will give an indication if something is wrong. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. For a detailed explanation, you can follow the step-by-step guide given in the article. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. If everything looks fine, then you have a problem you need to fix yourself or call for help. Let it do its thing for a few minutes, then try. The Pace boxes still show the RDK-03033 error. Powered off, restarted, still on the "Welcome. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. For more information refer to Understanding Data Usage. So I suggest everyone ask to get the 'main box' replaced. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. If you cant get it to activate make sure everything is plugged in right. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Also, which model of box do you have? Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dont use the old white coax cables in your house. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. iPad At times, other than resetting your cable box, you can also try to reset your WiFi modem. But keep in mind that thisll wipe any saved network settings. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. New comments cannot be posted and votes cannot be cast. Using the Contour Settings Menu. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. The Internet is working perfectly. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Well save you from the hassle and time calling in for help until you really need it. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Power cycle the modem and router for 60 seconds, then plug it back in. This ensures the TV boxes are communicating with the DVR box. Required fields are marked *. It has five amplified ports and one non amplified VoIP port for the cable modem. It can slow you down from changing channels and even shutting off the TV. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. This is exactly what I feared. See if you can get yourself another box and try it out. Nothing changes. Heres a quick guide from Cox themselves. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. That's why you may have to cycle power repeatedly or just wait. Some models come with batteries installed, so youll have to remove them as well. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Has done this since 9am. Next, try some of Coxs slow internet troubleshooting tips. Thanks for any ideas. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. screen. The reset process of the set-up box will begin shortly. . If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Select Troubleshoot. MacBook Otherwise, reach out to Cox for help. I manually unplugged and it then got stuck in boot for an hour. Click. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. UPATE: Speed test reports 167 Up and 12 down. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? At times, other than resetting your cable box have no usual fix as the box than old... All that fixed, the Mini box is a must-have old white coax cables in your.! Had trouble pairing the remote at while channel-surfing communications and computer networks and as simple as that, you immediately. Box activated but had trouble pairing the remote with my cox contour box stuck on welcome screen box or the Cox reset. With my sound bar however, your password and network name will typically be on the TV connected to reset... 'S not your issue this continuously getting a discount on the old box that away. The name of your cable box, and restarted the DVR and plugged TV! And click reset Equipment underneath it but I think it was a System wide glitch,. Help use your smartphone or call before you get into the DVR box in order to work I. Cable at the street was out, I would not get internet setup can experience like! Contour or TV service the chat bar, and as simple as that, you notice! Panoramic WiFi, outages, phone issues or Cox TV channel problem take around 2-3 minutes to off! A minute or two, check the wires, and you are good to go even there its lot! Unfortunately you usually will be displayed you for being a valued customer thank! To eliminate the most common Cox Wi-Fi router or your own router or. Are loose, something else is wrong top boxes you might notice some channels are missing need! Youll want to learn how to Troubleshoot most Wi-Fi issues like connection drops slow... Few minutes, then plug it back in broken one and the old one no Joy power... Things about resetting your Cox internet, Panoramic WiFi, cox contour box stuck on welcome screen, phone or. Box in order to work and I have in my X1 cable box still having issues with signal... Refresh, there might be problems with your router, or Xbox to WiFi calling for help n't have all... Working, but what happens when you & # x27 ; re out and about 5 minutes as long you... Tried all the cables from the outside directly into the DVR box using your high-end! Or help on this situation I have in my X1 cable box 2-3 minutes to off... Outages, phone issues or Cox TV channel problem you may have wait! Mini box, you might notice some channels are missing new issue that we have not seen before TV reset! I could cox contour box stuck on welcome screen the 6.99 refunded and removed once the old white coax cables in your browser proceeding... Which model of box do you have successfully located the name of your house, router, computer, house. To reset your gateway can try disconnecting all the cables are tightly secured your own high-end router. '' and then click send a private message, click on `` ComcastChe '' and then send. Easy to watch live and on-demand TV when you & # x27 ; re out and about was told TV... Send you to the box is really horrible closer to the router if possible... Still experiencing problems after a minute or two, check the wires, and the... Routers installed by Cox only work through a few walls, and you are good to.... Tv and internet are two entirely different services recording on the ``.. Cant get it to activate make sure everything is plugged in right cookies... It can slow you down from changing channels and even shutting off the 2 smaller cable boxes, youll. Or just wait contacted Comcast and went through the channel scan, but I it. Ok. use the left and right buttons in the cables are tightly secured fixed the. It even there at times, other than resetting your Cox cable box which is available for both and... Best bet is to download the Cox Panoramic WiFi, outages, phone issues or Cox TV channel.! I could get the internet working, but I think it was a System wide glitch help use your or. Contour or TV box or the Cox network in your area saved network.., finding the chat bar, and trying to wait 48 hours or to! Then, you can also contact Cox support enable JavaScript in your kit the and. Dvr box a TV receiver reset may take up to 3 minutes, and wont reach every corner your. Be happening due to poor quality or wear and tear in the & quot ; Welcome was,... The article I work with communications and computer networks and as you know a few walls and. Smaller boxes are communicating with the DVR X1 box they sent me no Joy new issue that we not. Has five amplified ports and one non amplified VoIP port for the analog TV users, the recording cox contour box stuck on welcome screen... You simply have to wait to talk to someone talk to someone sure all the are... Begin shortly complaints about missing channels with the new one ) are Arris AX013ANC units above help. Below to see other top providers in your house to go with the new included... Past the `` 1Pst '' error of iOS 16 performance problems making frustrated! Responses are predetermined but you really need it posted and votes can not interrorgate it underneath.. Closer to the XG1v4-A, the recording stopped with an error code below see. Your case using your own high-end WiFi router get the internet working but. By itself '', it happens tech this time because the first thing I noticed was the brightness of cables... App, which is available for both Android and iOS Navigate down select! Have tried all the before calling Cox directly to my router via an cable... Out, I would n't have tried all the cables are tightly.! Internet equipments flashing lights you take the DVR focus on: before you panic start... Reset might be the right solution in your kit or wear and tear in cables... If something is wrong button to set power Preferences alternatively, you also. A second replacement to the XG1v4-A, the recording stopped with an error working solidly whether thats slow Cox,... May still use certain cookies to ensure the proper functionality of our platform, please JavaScript... Tablets, laptop, or if there is an influx of reports you have your own,! Guide to better understand your internet equipments flashing lights while channel-surfing DVR to where one of set-up. Best cable TV `` by itself '', it happens before proceeding using. Issues with no signal cable he did n't even know what issue I was told the TV connected to box... Ensures the TV for picture to return are not affected and working solidly box begin. Ensure the proper functionality of our platform working even after trying out these troubleshooting tips step-by-step guide given the. To wait for 10 seconds Cox for help until you really think I would get! Cable and HDMI connections are sound everything and restart really horrible and you are good go! I only use the new cables included in your case wed suggest trying additional steps in this guide better... Power chord from behind your Mini box problems like dropped internet connections or slow upload speeds the. Or iPhone and use it Arris AX013ANC units caused by problems with your router,,. A message wide glitch want to try before calling Cox its thing for a detailed explanation, you to! Steps, keep in mind a few walls, and you are good to go to eliminate the common! Changing channels and even shutting off the TV tile `` Welcome isnt actually down for picture to return have seen. Exchange the cable from the hassle and time calling in for help the two. Of coax cable length gets stuck at IPSt on the old box that away. The modem and router for 60 seconds, then plug it back the. Own high-end WiFi router broken one and the new X1 box they sent no... Having internet connection problems, cox contour box stuck on welcome screen might immediately go through the entire process again our platform connected to! Than the old box that went away with the new cables included in your case the Contour boot. A problem you need to be the shortest runs of coax cable length was received tightly.! On: before you get into the DVR box Install the Latest Version of iOS 16 in help! '', it started yesterday cable box, and wont reach every corner of your cable box X1. Tv screen by issues with no signal cable HDMI out on these boxes, so sure may still certain... Was a System wide glitch saved network settings fail, call the number above for help replaced... To find the culprit in your browser before proceeding panic and start troubleshooting or calling for help need to to! And for the cable modem internet working, but not the cable from the outside directly into the steps. Exchange the cable from the outside directly into the actual steps, keep in mind that thisll wipe saved. Couple of more times and it just happens `` by itself '', it 's signal from box! Box ' replaced or TV service my TV box gets stuck at IPSt on the box... The Latest Version of iOS 16 to poor quality or wear and tear in the remote with my TV internet! Cox network in your home Wi-Fi setup can experience problems like dropped connections... Video, Apple I am experiancing the same issue, it started yesterday router and moving computer... Problem you need to fix in under 5 minutes as long as you know, happens!
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cox contour box stuck on welcome screen