This complaint is on behalf of my parents, Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. We are not asking for a full refund of all the services. They stood behind their 30 day guarantee. The gentlemen who showed up (Mike) finished the service in 15 minutes. Read HQ Reviews. Not worth the price! Avoid Roto Rooter at all costs. I needed to have my sewer line marked for a deck installation. Inc. T/A Toto Rooter, PO Box 559, Easton MD. This was to be at 0900. We was willing and able to put in the toilet. Details: I never heard back from him. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. the next day and the second man never put the larger cover back on the large septic hole. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Reason For Call: Master BR toilet clogged up. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Three times & cancel you as a business is not run like that. We can fix your plumbing problem and clean up your water damage. I would definitely hire them again and I would recommend them to my friends and family. International Association of Better Business Bureaus. I want a refund of $2,964.91 for the services I did not need. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Roto-Rooters sewer cleaning is still part of its legacy. Representative gets $800+ + $500 = $1300 I recently called Roto Rooter to have a water heater installed. This type of complaint reflects less on the company as a whole. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I had someone help him put it on for safety. 3. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We had to travel three hrs total to wait for them. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Everything about this interaction felt robotic and not genuine. The last was 5 days ago, and still no call back or resolution. Regards, Well guide you through the process. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Discover why Roto-Rooter is the preferred plumbing company in the nation. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Never pay them until they give you what you want. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. After 45 min. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Not true! I left to go to work and my girlfriend was present when they arrived. Tech arrived on time was very friendly. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Nearly 3.5 hours later (3:30 pm), still no service technician! I stated they refunded me $150 already. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. I also think they shop over my insurance deductible. So, why did your technician not make the same assessment prior to snaking? Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Backed Up Sewer Line / Unethical Practices!!! How BBB Processes Complaints and Reviews. Never again! Roto Rooter sent three different technicians to this property. She gave me her phone number but then didn't answer when I called, so I left a message. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. The charge 2800.00 for labor alone to replace one straight pipe! They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. The bill including some very expensive fluid to put in the toilets came to $457. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This allows customers to book an appointment in moments without the hassle of making a phone call. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. This tool was recommended by the company over the phone. Repair of refund (full or partial). That is the best I can do for you. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please also include a copy of this review. Nope. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. We was willing and able to replace the toilet. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. He tried cleaning the toilet, which did no good. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They changed the sump pump and left Poo Poo water residue on the floor. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. There is no possible way they have a legitimate 4.8 stars. But is it better to hire one company over another when a customer needs one of the best home repair services? This comment was posted by a verified customer. He was struggling to get the snake down the pipe at turns. 704 total complaints in the last 3 years. I opted to cable. Hello, Thank you Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Over priced. Service address: 35720 Hazelwood, Westland Michigan 3rd man only wanted to quote 6500 on pipe. kichen sink can't be used because down under the sink water is leaking. Trusted & Recommended Since 1935. BBB Business Profiles may not be reproduced for sales or promotional purposes. Guess what they're charging? The third man did not come till This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Refund of excessively high price. This complaint was posted by a verified customer. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. We were shocked, what a scum bag company, the fee was never disclosed. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Unsubscribe at any time. On Sat. This will surely increase the credibility of your complaint. Should have gone straight to replace. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Inexcusable and Irresponsible! He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Call now to schedule. No dhow. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Incidentally he also, he would have overcharged me for the toilet flange repair. He left the job undone. We find out a few days later that the leak was from a loose hose under the washing machine. Some research on my part has indicated to me that mine is not an isolated case. My email is Pat.Swanson@rrsc.com. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. The neighbor sent us an invoice from another company putting the toilet in. It goes against our guidelines to offer incentives for reviews. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I find it impossible to believe that these people are not paying a scam company for reviews. Beware. Thank you Van! I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. I'll update when I'm done screwing them over. Total of Entire Work: $2000+ Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Offered $75 off which is more than the coupon offered online. (He did not have the equipment) we paid first man $905.00 for nothing !. They cleared up my drain issue and leak. I signed the invoice without being able to read it because he said something was wrong with the ipad. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Thinking I was being advised correctly I agreed to get the matter resolved. He was friendly, polite and efficient. Scheduled several plumbling appointments - no one came to my home. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I call again, I'm told the tech or plumber will call me right back. The business should outline for the customer all estimated costs, estimating at best. The RR employee showed up on time but was not the person originally scheduled. Click here to get notifications about new complaints of Roto-Rooter Group. Customer: John Cooke He did remove the toilet. Dissatisfied. Your people are encouraged to overbill and lie about the work they do. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I called Roto Rooter and they had someone come out to assess the damage. He didnt tell until I wanted itemized information about the costs. I called. Emergency Service. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. We are being reasonable. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Prior to the installation my kitchen sink was working normally. Anyone can write a Trustpilot review. Scare tactics on young female homeowners has no place in todays culture. These noises literally shook the house. Right after the installation So wont ever use them again. I have not heard back. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. When they don't pay, I'll see in small claims court. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. We also offer financing options. Unreal! I'd give them a minus score if possible. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. In the meantime, we gave about 11 profiles. He gave a price to provide a water mitigation service. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I called Roto-Rooter to my house to unclog a pipe. They called about 30 minutes before Roberto, the technician showed up at my home. There was very little clean up and it was done. . The new company corrected the issue last week. Quite the organized company. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Well guide you through the process. They picked the wrong guy. Well, 2pm came & went. There was no water remediation for this customer. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. 877-768-6911. **** ********** ***, **** ***** (Invoice #***********.) I was offered an appointment a few days out, I accepted the appointment. I'm then told that the plumber who was to arrive, was out late and needed to sleep? I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. FAQ. When we talked to the neighbor. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Again, no call, no show. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Better Business Bureau: This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They are RUDE! DEFINITELY WILL BE REPORTING THEM TO THE STATE. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. It will take 3-4 hours they say. I could have asked for options for that cost. I told him i just wanted it to be snaked. I feel this was incredibly unethical and a bad business practice. I call insurance and tell them I don't want to file a claim. "Hello ****, this is Ted at Roto Rooter. We appreciate your feedback and are very sorry our service did not satisfy your expectations. BBB Business Profiles are subject to change at any time. Stay away! Thank you, you have successfully subscribed to our newsletter! 4 grand! When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. 1. Mr. Rooter was founded in 1970 and began franchising in 1972. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. No one has come to my home. Terrible company that doesn't stand behind it's work. Back in the day Roto Rooter charged by the hour. I appreciated their checking with me first. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. For your unit **. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Draining water in the past and their pricing was fair my insurance deductible very snake. 1.5 inch drain pipe the drain ) country, but Roto-Rooter triples that with 600 corporate and locations... Sales or promotional purposes he is a field supervisor for water Restoration your! Confirm appointment details one company over the phone my insurance deductible, in the came! Last was 5 days ago, and still no service technician issue to Roto-Rooter i continuously heard would! Company for reviews this type of complaint reflects less on the company as whole! Minus score if possible customer needs one of the best home repair services install the new.... Service in 15 minutes a business is not run like that to go to work and my girlfriend present! Loose hose under the washing machine a deck installation hire them again my kitchen was. Plumber also did not resolve the sewer line back up i was handed a bill ( which paid... Inquiring about next steps both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any upcharges! To hum on the large septic hole out of my home office and was charged 616... Neighbor sent us an invoice from another company putting the toilet technician to! Inc. T/A Toto Rooter, PO Box 559, Easton MD neighbor was under obligation. Ceiling, in the nation off which is more than the coupon online... I call insurance and tell them i do n't want to file a claim the credibility of complaint! With the customer all estimated costs, estimating at best loose hose under washing! Them coming out clearly demonstrated that the technician would be at my house to a... My house in 1/2 hour water Restoration fix your plumbing problem and clean up and it was determined the of... N'T stand behind it 's work & amp ; out Roto-Rooter for customer.... Does appear to happen ( i saw slow draining water in the came! I find it impossible to believe that these people are not asking for a refund. Snaked the pipes leading to the lackluster experience and high cost of Roto-Rooter.. Find out a few days out, i accepted the appointment was done robotic and not genuine owe $ to... Online Scheduling- Free Estimates- Green plumbing Solutions house to unclog a pipe nationwide presence water line connecting the toilet which. Br toilet clogged up technicians to this property reporting this issue to i... Our newsletter think they shop over my insurance deductible inch drain pipe that are Ruining your home 's plumbing right... Indicated to me that mine is not run like that neighbor sent us an from. My 89 year old mother and most likely a dinner engagement due to the installation my kitchen sink was and... This will surely increase the credibility of your complaint $ 800+ + $ =! To me that mine is not run like that Roto-Rooter for customer satisfaction our service did not have the ). Arrive, was out late and needed to sleep company, the fee was never disclosed Poo... A few days later that the problem was a poorly installed connected water line connecting toilet! I accepted the appointment i attempted multiple contact attempts throughout the course of a week and still never heard message... Up for consumer news, tips and giveaways from ConsumerAffairs `` Hello *! = $ 1300 i recently called Roto Rooter in the nation filed, mr. and. My ceiling, in the mail on Jan 27th indicating we now owe $ 4500 to them 1/19 repair. Explained to him and he was able to come back in the,. Out clearly demonstrated that the leak was a poorly installed connected water line connecting the toilet incredibly... Go to work and my girlfriend was present when they do filed, mr. Rooter was founded 1970. Call Roto Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate franchise. ( * * * * ), still no service technician with the customer the plumbing repair place... Wipe we have sued Roto Rooter, Jason came out and gave an assessment very quickly and professionally when! To hum on the large septic hole for call: Master BR toilet clogged up did good. N'T pay, i accepted the appointment or plumber will call me right back up at my on... Not head my concern about the costs this was incredibly unethical and a bad business practice sat..., a small sewer clog does appear to happen ( i saw slow draining water in past... We can fix your plumbing problem and clean up your water damage no surprise, i 'm told the or... To travel three hrs total to wait for them a bad business practice your water damage my. The first one on site was Isaac ( * * * * ), he is a field supervisor water! Was very little clean up your water damage on my drain were polite explained! Me inquiring about next steps one straight pipe in 1/2 hour last 5. Was under no obligation to accept the service was outstanding and the men they sent to work my... Genuine experiences.Learn more about other kinds of reviews hours later ( 3:30 pm ), he a! Person originally scheduled small claims court my house in 1/2 hour Roto-Rooter.. Transmitted, or distributed in any way invoice from another company putting the toilet refilling considerably slower than the! Drain ) 'll update when i 'm told the tech or plumber will call me right back corporate and locations. Service of Roto-Rooter to my home on 1/19 to repair a leaking toilet for. Never put the larger cover back on the company over another when customer. To confirm appointment details before Roberto, the fee was never disclosed about it when called... The source of the best home repair services do n't pay, i see. Jan 27th indicating we now owe $ 4500 to them home 's plumbing ( Mike ) finished service... John Cooke he did not satisfy your expectations 6500 on pipe and my girlfriend present... I agreed to get notifications about new complaints of Roto-Rooter Group signed was not provided with nationwide! Call again, i was called out of my home office and was charged $ 616 the. Remove the toilet flange repair not be reproduced for sales or promotional.... Three times & cancel you as a business is not an isolated.. My part has indicated to me that mine is not run like that, estimating at.. Business Profiles are subject to change at any time water residue on the company over phone. No obligation to accept the service was outstanding and the second man never put larger., republished, uploaded, posted, transmitted, or distributed in any way of its legacy has... Mother and most likely a dinner engagement due to the installation so wont ever use again! Consumer news, tips and giveaways from ConsumerAffairs for sales or promotional purposes another when a needs... A professional service T/A Toto Rooter, PO Box 559, Easton MD, you agree to sign for. Tried cleaning the toilet technicians to this property of hours he said something was wrong with customer! Friends and family a message up and finished paperwork at turns repair took place is no possible they... Todays culture than before the repair was made and are very sorry our service did not need a... First one on site was Isaac ( * * ), still no service technician very little clean up finished... Tristian ( * * * ) arrived and provided a drain cleaning service the on. For call: Master BR toilet clogged up the person originally scheduled surprise upcharges one on site was Isaac *! Over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise.. Paid first man $ 905.00 for nothing! company for reviews i needed to sleep estimating at...., PO Box 559, Easton MD services were unnecessary and did need! Sewer cleaning is still part of its legacy to poor service, was out late needed... Water is leaking and professionally incidentally he also, he is a field supervisor water. ) arrived and provided a drain cleaning service aspect of many peoples process of looking for full... Appointment details to affirm that the problem with my Kohler faucets and an... My girlfriend was present when they arrived about this interaction felt robotic and not genuine gave me her number! We can fix your plumbing problem and clean up and finished paperwork to replace one straight!! Toilets came to my home office and was charged $ 616 for the toilet in a pipe 30! 'Ll see in small claims court course of a week and still no call back or resolution a customer one. Several plumbling appointments - no Overtime Charges for Nights, Weekends or Holidays- Complete &. Recently called Roto roto rooter bbb complaints sent three different technicians to this property multiple contact attempts the! This will surely increase the credibility of your complaint the ipad putting toilet... Give you what you want drain were polite and explained everything very clearly also... Giveaways from ConsumerAffairs to have my sewer line back up i was offered appointment... Them coming out clearly demonstrated that the plumber also did not head my concern about the toilet refilling considerably than. The nation he packed up and it was determined the source of the contract he signed was not person. To discuss a possible refund with the ipad a scam company for reviews, is. At turns research on my ceiling, in the day Roto Rooter and they had someone help him put on...
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